FAQ
Welcome to the OhPolla FAQ page. Here you will find answers to the most common questions about our products, orders, shipping, and returns.
1. How can I place an order?
To place an order, simply browse our website https://ohpolla.shop, choose your favorite dress, select the size if applicable, and click Add to Cart. Then proceed to checkout and complete your payment.
2. What payment methods do you accept?
We accept secure payments through major payment providers such as credit/debit cards and other payment methods available at checkout.
3. How long does shipping take?
Estimated delivery times are:
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Europe: 5–10 business days
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International orders: 7–15 business days
Shipping times may vary depending on your location and the shipping carrier.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package.
5. Can I return an item?
Yes. You can request a return within 14 days of receiving your order, as long as the item is unused, unworn, and in its original condition.
Please contact us at contact@ohpolla.shop to start a return.
6. Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item is damaged, defective, or incorrect.
7. What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the item so we can resolve the issue.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, we may not be able to modify or cancel it.
9. How can I contact customer support?
If you need help, you can contact our support team:
Email: contact@ohpolla.shop
Phone: +33 7 80 72 88 45
10. How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Information
OhPolla
28 RUE CDT L HERMINIER
20137 PORTO-VECCHIO
France
Email: contact@ohpolla.shop
Phone: +33 7 80 72 88 45
Website: https://ohpolla.shop